Returns

Why we cannot accept change-of-mind returns

Every case is printed specifically with your design and cannot be resold to anyone else. Spanish law recognises this: article 103.c of RLD 1/2007 excludes goods made to the consumer’s specifications, or clearly personalised, from the right of withdrawal.

This applies only to changing your mind. Your rights against a faulty product, or one that is not what you ordered, are untouched.

When we do refund or reprint

• The case arrives broken, scratched or with a manufacturing defect.
• The print does not match the design you approved.
• We sent you a case for a different phone model than the one you ordered.
• The order never arrives and the carrier confirms it is lost.

How to claim

• Write to hola@snap-case.es within fourteen days of receiving your order.
• Quote your order number and attach a photograph showing the problem.
• We reply within two working days.
• We reprint and reship at no cost, or refund you in full including the original shipping. Your choice.
• Refunds go back to the same payment method and usually take three to ten working days to appear, depending on your bank.

Cancelling before we print

If your order has not reached the machine yet, write to us as soon as you can. If we catch it in time we will cancel it and refund you in full, no questions asked.